At Universal Vogue, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a fair and straightforward return and exchange policy.

1. Eligibility for Returns

You must initiate a return request within 7 days of receiving your order.

Items must be unused, unwashed, and in original condition with tags and packaging intact.

The following items are non-returnable:

Lingerie, underwear, and swimwear

Sale or discounted items

Customized or personalized products

2. How to Request a Return

Email us at support@universalvogue.com with your order number and reason for return.

We’ll share the return address and detailed instructions.

Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.

3. Refund Policy

Once we receive and inspect the returned item, we will issue a refund within 5–7 business days to your original payment method.

If you don’t receive the refund, please check with your bank or payment provider.

4. Exchange Policy

To exchange an item (size, color, etc.), please follow the return process and place a new order separately.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, notify us within 3 days of delivery and include an unboxing video.

We will provide a replacement or full refund at no extra cost.